Shashank Sharma
Customer Service Manager @Entain
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WORK HISTORY
Customer Service Manager @Entain
Birmingham, GB
Leveraging Power BI dashboards to monitor P&L statements, sales trends, and workflow efficiency.• Led customer engagement and compliance initiatives, including in-depth CDD reviews, AML monitoring, and escalation of high-risk cases.• Developed and implemented strategies to improve inventory management, cash flow, and customer experience, while mentoring part-time staff and ensuring regulatory compliance.• Enhanced responsibility in handling sensitive customer interactions around affordability, source of funds, and risk monitoring, balancing professional communication with compliance obligations.
EDUCATION
Coursera
Design and Digital media
University of Bath
Master's degree, Business Administration and Management, General
Plc. State University of Performing and Visual Arts
Bachelor of Architecture - BArch, Architectural and Building Sciences/Technology
ABOUT SHASHANK SHARMA
I am a UI/UX Designer and Digital Product Specialist with a proven track record in designing user-centered, high-impact interfaces for web, mobile, and SaaS platforms. Combining creativity with data-driven insights, I leverage tools like Figma, Adobe Creative Suite, Maze, Lookback, AB Tasty, and UserZoom to craft experiences that boost engagement, conversion, and usability.I have led the design of FinTech dashboards, global wellness marketplaces, and AI-powered assistants, translating complex workflows into intuitive, seamless user journeys. My approach integrates wireframing, prototyping, usability testing, and analytics, ensuring every design decision is informed by user behavior and business goals.Passionate about blending design, technology, and strategy, I thrive on turning challenging problems into elegant, practical solutions that deliver measurable impact for both users and businesses.
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