Shashank Santosh

Senior Enterprise Customer Success Manager @Top Hat

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2025 — Present

Senior Enterprise Customer Success Manager @Top Hat

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EDUCATION

2008 — 2011

Christ University, Bangalore

Bachelor of Business Administration (B.B.A.), Marketing

2019 — 2019

Product Faculty

Advanced Product Management

SKILLS

Strategic AlliancesClient ServicesCrmMarket ResearchSourcingBusiness DevelopmentMarketing CommunicationsMarketingVendor ManagementMerchandisingMicrosoft ExcelTeamworkTeam ManagementVendor Management SkillsMicrosoft Word

ABOUT SHASHANK SANTOSH

I’m a Senior Enterprise Customer Success Manager at Top Hat, where I lead strategic partnerships with universities to improve student outcomes, increase affordability, and demonstrate measurable impact at scale.With over eight years of experience in education technology, I partner with institutional IT and academic leaders to help their universities adapt to the increasing pace of change—aligning strategies around student engagement, cost effectiveness, and evidence-based learning outcomes. My focus is on turning innovation into results that matter: better retention, stronger teaching practices, and clear ROI for institutions.I’ve had the privilege of supporting partnerships with leading universities across the world, including Indiana University, Texas Tech, and the University of Georgia in the United States; the University of Leicester (UK); Massey University (New Zealand); the University of Fiji; and Sabancı University (Türkiye).Before Top Hat, I helped build and scale startups in India. As Unacademy’s first business development hire, I led the content partnerships strategy that tripled educator onboarding and helped launch Unacademy Plus, the company’s first monetization initiative. Prior to that, I led partnerships at Reward360 (now R360), driving collaborations across India, the Middle East, and Southeast Asia.

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Shashank Santosh — Senior Enterprise Customer Success Manager at Top Hat in Toronto, ON, CA | Unifers