Shashank Rajput

About Shashank Rajput

I\'m a technology enthusiast who recently completed graduation through Koneru Lakshmaiah University, Vijaywada.I make things happen when working in teams, I like to inspire and be inspired, I analyse, I fail, I learn and I win. Working in multiple organizations taught me the importance of discipline, teamwork, and perseverance.

Experience

1. Platform Champion - Quality & Excellence - Tech Support Coe

   Johnson Controls

   Jan 2026 — Present · Pune, IN

   I’m a Quality‑focused SME for Solution Navigator and a Specialist in Applied Equipment for Selection Navigator, dedicated to driving operational excellence and enhancing team performance. In my current role, I provide hands‑on floor support, ensuring our agents have the guidance and resources they need to deliver accurate, high‑quality outcomes.I take pride in maintaining strong quality standards across the team by conducting audits, identifying process gaps, and proactively troubleshooting loopholes to strengthen our workflows. I closely collaborate with Team Leads to streamline operations and keep our processes running smoothly.Training is another key part of my role. I develop and deliver both new‑hire training and refresher programs for experienced agents, ensuring everyone stays aligned with best practices and evolving SOPs. I also contribute to building and refining SOPs to maintain consistency, clarity, and efficiency across the board.Driven by continuous improvement, I strive to make every process smoother, every experience better, and every agent more confident in their role.

Education

• SNBP International School and Jr. College

  High School Diploma, PCMB

• KL University

  BCA, Computer Applications