Shashank Krishna
Director of Operations at Herbasure Pvt Ltd
- Role
- Director of Operations at Herbasure Private Limited
- Location
- Ghaziabad, IN
- LinkedIn followers
- 500 followers
About Shashank Krishna
SYNOPSIS - A perspicacious leader with 23 years of experience in managing Operations, Customer Care activities & Profit Centers for Domestic & International Business related to Telecom, Technical Support, Healthcare & Banking Collection- Working as Director of Operations with Herbashure Private Limited and handling Customer Service, Customer Experience along with it taking care of monthly P&L Monthly of 5 CR - Connoisseur in Migrations Methodology & Process Transitioning with hands on experience in setting up New Processes- Dexterous at determining training and development requirements & lead process improvement initiatives to enhance efficiency in overall operations across diversified culture and geographic locations, towards the accomplishment of overall objectives- Handled various activities like Operations, Resource Planning, Quality Management, Recruitment, Identifying and Coordinating Training needs, Scheduling and Staffing for 24 hours operations, Effective Monitoring and Data Tracking for Higher Yield, Employee Engagement and Reward System & Setting up of Comprehensive MIS and PMS- Established performer with an impeccable track record in Operations & setting up new contact Center (Inbound / Outbound /Back Office) across assignments- A pioneer with strong analytical, problem solving & leadership abilities
Experience
Director of Operations
Dec 2022 — Present · Noida, IN
Education
Dayawati Modi Academy
10+2, Business/Commerce, General
1998 — 1999
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