Shashank Mishra
Senior Analyst- MS at AHEAD ● Microsoft Entra ID ● IAM ● Azure ● M365 & Exchange Administration ● Active Directory ● ITIL ● IT Operations ● MIM ● Ex-Birlasoft | Ex-Accenture | Ex-Tech M
- Role
- Senior Analyst Managed Services at AHEAD
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shashank Mishra
Senior Analyst with 5+ years of experience in Cloud & Infrastructure operations, specializing in Identity & Access Management, Microsoft Entra ID, Active Directory, Okta, Office 365, and Exchange Administration. Currently driving IT operations and cloud service management with expertise in ITIL processes, incident resolution, and major incident management.Proficient in ITSM platforms like ServiceNow and Jira Service Management, ensuring seamless user onboarding/offboarding, access governance, and troubleshooting complex issues across enterprise environments. Skilled in optimizing performance, implementing system upgrades, and supporting network and printer infrastructure.Passionate about leveraging technology to streamline operations, enhance security, and deliver exceptional user experiences in fast-paced, team-oriented environments.Previous Experience:Birlasoft | Accenture | Tech MahindraCore Skills & Tools:Microsoft Entra ID | Active Directory | Exchange Admin Center | Office 365 | Okta | ServiceNow | Jira Service Management | ITIL | Cloud Operations | Incident & Major Incident Management | Troubleshooting | Azure | Cloud operations
Experience
Senior Analyst Managed Services
Dec 2025 — Present · Gurugram, IN
As a Senior Analyst in Managed Services, I support and manage enterprise cloud environments with a focus on Microsoft technologies. My role involves ensuring smooth operations, security, and scalability across multiple cloud platforms.Key Responsibilities:Managing and administering Microsoft Azure environments, including resource optimization, monitoring, and troubleshooting.Handling Exchange Online / Exchange Admin Center for mailbox management, configurations, and issue resolution.Implementing and monitoring security controls, identity management, and compliance across cloud workloads.Providing expertise in cloud infrastructure, incident management, and technical support to ensure high availability.Collaborating with cross-functional teams to drive operational improvements, automation, and service delivery enhancements.Creating documentation, SOPs, and best-practice guidelines for cloud and security operations.
Education
FUTURE INSTITUTE OF ENGINEERING & TECHNOLOGY,BAREILLY
Master of Computer Applications - MCA, Computer Science
2017 — 2019
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