Shashank Kumar
Customer Technical Support at Teleperformance
- Role
- Customer Technical Support at TP
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
Experience
Customer Technical Support
Feb 2025 — Present · Indore, IN
Customer Issue Resolution: Handle technical queries related to digital banking, payment gateways, mobile apps, and financial platforms.Troubleshooting: Diagnose and resolve software bugs, login issues, transaction failures, and integration errors.Product Guidance: Educate users on fintech tools, features, and best practices for secure usage.System Monitoring: Track system performance, flag anomalies, and escalate critical failures to engineering teams.Compliance & Security#Data Protection: Ensure customer data is handled securely in line with financial regulations (e.g, PCI DSS, GDPR).Fraud Detection Support: Assist in identifying suspicious activities and guiding users through verification protocols.
Education
University of Allahabad
Bachelor of Science - BS
2017 — 2019
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