Shashank Jaijaniya

Property Manager @Public Storage

Toronto, ON, CA

Responsible for all the day-to-day property staff operations of a Public Storage Facility. This includes but is not limited to, training & development, customer relationship management, performance evaluation while adhering to company standards and policies.• Attained average of 1.5% increase in annual storage unit occupancy by managing high volume of inbound call centre leads of customers looking for storage units.• Supervised a team of minimum 3 customer service representatives and managers, ensuring compliance with company guidelines, delivering high-quality service and meeting monthly performance sales targets.• Trained and developed staff of managers and new hires on maintaining positive customer relationships, resolving tenant’s complaints, keeping records of tenant’s monthly billings and delinquent payment & transactions and conducting daily maintenance procedure to keep property clean and presentable.• Conducted timely and constructive performance evaluations reports, manager’s call audits, daily bank deposits & postage orders, merchandise sales training & reservation conversion KPIs, and reporting on the team\'s performance.• Responded to customer inquiries via email and phone in a professional and efficient manner, training managers and making recommendations on improving customer service procedures.• Identified opportunities to improve customer service procedures and made recommendations to the district manager, maintenance manager, third party contractors or other appropriate staff.• Reviewed and maintained monthly audit boxes on monthly KPIs and reports on customer service team’s performance and also made sure that managers are informed about changes to company products and services.

Pandit Deendayal Energy University (PDEU)

B.TECH, Petroleum Engineering

Humber College

Diploma - Degree, Advertising & Marketing Communications