Shashank C.

Senior Software Engineer @HighLevel

New Delhi, IN

Engaged directly with customers to identify pain points by actively participating in Facebook groups and tracking user experience, enhancing customer satisfaction and product relevancy- Led the feature prioritization process using a structured framework to evaluate user demand, facilitating feature voting and request systems to democratically decide on product developments- Spearheaded the creation of product requirements documents (PRDs), collaborating with development teams to align technical specifications with market needs- Managed the end-to-end feature release cycle, from initial concept through development to launch, incorporating user feedback to refine features and ensure product-market fit- Implemented a continuous feedback loop with users post-launch to gather insights and drive subsequent iterations, significantly improving product functionality and user engagement- Spearheaded the development of the Activity Tracker System for the Conversations Team, enhancing real-time tracking and analytics capabilities- Led the architectural redesign of a high-volume email reporting system, optimizing it for enhanced data handling and scalability- Engineered a robust re-architecture of Gmail sync integration, significantly improving system availability and performance.

Maharaja Surajmal Institute Of Technology

Bachelor of Technology - BTech