Shashank Bhargava

Sales Account Manager @Schindler India

Gurugram, IN

Strategy Deployment:•Implement the EI strategy to achieve objectives of responsiveness, reliability, customer satisfaction, and profitability.2. Operational Efficiency:•Generate repair revenue.•Manage repairs from offer to order.3. Training and Compliance:•Implement technical training and circulars for maintenance staff.•Conduct quality inspections of maintenance work to uphold standards.•Ensure compliance with the internal quality team inspections.4. Team Management:•Set objectives aligned with branch/regional goals.•Supervise engineers to achieve targets on metrics such as Mean Time Between Callbacks (MTBC), Service Units (SU), customer satisfaction, contract conversion, and pricing.•Assess team skills and competency, scheduling coaching and training.5. Resource Optimization:•Optimize route staffing of service technicians through personnel planning and route organization.6. Customer and Employee Satisfaction:•Ensure customer and employee satisfaction, adding value to the business, quality of work, and operational efficiency.7. Problem-Solving and Improvement:•Manage problem-solving of sick units and monitor MTBC improvement.•Execute and resolve retrofits, Directive Letter to Field Information (DLFI), and non-conformities.8. Modernization Transformation:•Oversee the Modernization Transformation process to enhance system efficiency and performance.

Rajiv Gandhi Prodyogiki Vishwavidyalaya

Bachelor's Degree, Mechanical Engineering

Oxford Junior College

High School, Physics Chemistry Maths