Shashank Awdhoot
ITIL Certified Analyst @ HCLTech | Google Certified IT Support Professional
- Role
- Analyst at HCLTech
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Shashank Awdhoot
Proactive & detail-oriented Technical System Analyst with almost 3 years of experience resolving complex technical issues. Proven expertise in achieving high First Call Resolution (FCR) rates, troubleshooting VPN and virtual machine issues, and collaborating with cross-functional teams. Adept at using ticketing tools to ensure timely & contributed effectively to critical business system. Skilled in ticketing tools, real-time monitoring, and ITIL best practices to ensure seamless IT operations and business continuity.Additionally, completed Linux training sessions, demonstrating adaptability and a willingness to learn new technologies. If You have something interesting to Share or any opportunities? DM me Or Email me at s••••••••@gmail.com.Thank You.
Experience
Analyst
Nov 2022 — Present · Nagpur, IN
Education
Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur
Bachelor of Science - BS
2018 — 2021
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