Shashank Agrawal
🔍 Customer Success Strategist | Product Adoption Expert | Relationship Management | SaaS | Upsell | IIM Alumnus
- Role
- Netcore
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Shashank Agrawal
Hello! I’m Shashank Agrawal, and I thrive at the intersection of customer success and technology innovation. My journey over the past six years has taken me through various client-facing roles in SaaS and fast-growing startups. Each step has been a learning experience that fuels my passion for helping businesses adapt and grow in an ever-changing landscape.Currently, I’m part of the team at Netcore Cloud, where I get to work with some amazing enterprise clients. Here, I’ve had the opportunity to lead transformative projects that enhance customer engagement through our AI-powered omnichannel marketing platform. One of my proudest moments was when we successfully increased product adoption by 40% within just six months by tailoring our approach to meet specific client needs.Before joining Netcore Cloud, I worked as a Customer Success Consultant at Darwinbox. I collaborated closely with clients across sectors like BFSI and education to streamline their HR processes using our cloud-based platform. It was incredibly rewarding to see how our solutions could simplify complex workflows for teams while boosting overall productivity.My earlier experiences also include being an Associate Business Head at xMonks, where we focused on personal transformation and leadership development. This role taught me the importance of connecting with individuals on a deeper level—something I carry into my current work by building strong relationships with clients.Outside of work, I enjoy exploring new technologies and trends in digital transformation. Whether it’s attending webinars or engaging in community discussions about tech innovations, I\'m always eager to learn more. If you’re interested in discussing customer success strategies or exploring potential collaborations, feel free to reach out via email!Skills: Customer Success Management | Product Adoption | Relationship Management | SaaS Solutions | Digital Transformation | Omnichannel Marketing Automation
Experience
Present
Education
The Emerald Heights International School
SSC
Indian Institute of Management Rohtak
PGP, Marketing, Strategy and Human Resource Management
2021
Rajiv Gandhi Proudyogiki Vishwavidyalaya
Bachelor of Engineering - BE, Electrical and Electronics Engineering
2011 — 2015
L.G. Academy, Indore
HSC
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