Shasanka Dash
Experienced Group Process Manager | 17+ Years in Customer Service, Success, & Escalation Management | Driving Operational Excellence at Novac Technology Solutions | Based in Chennai
- Role
- Group Process Manager at Novac Technology Solutions
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Shasanka Dash
Operations & Customer Experience Leader with 17+ years of experience managing…
Experience
Group Process Manager
Apr 2021 — Present · Chennai, IN
Currently serving as Group Process Manager at Novac Technology Solutions, overseeing investor support across email, chat, and calls.Expertise in managing both regulated and non-regulated complaint escalations, ensuring resolution in line with company policies and within TAT.Lead and mentor a large, high-performing support team to drive operational efficiency and improve customer satisfaction.Strong focus on compliance, ensuring all processes meet regulatory standards and internal guidelines.Proven track record in optimizing processes, enhancing team productivity, and maintaining superior service standards.
Education
Ravenshaw College,Cuttack
Bachelor’s Degree
2002 — 2005
Kendriya Vidyalaya
+2
2000 — 2002
SRM University
Master of Business Administration (M.B.A.)
2005 — 2007
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