Shasank Bonthala
ServiceNow Consultant @ South State Bank | IT Service Management, CSM, ITOM, CMDB
- Role
- Senior Servicenow Developer at SouthState Bank
- Location
- Reston, VA, US
- LinkedIn followers
- 500 followers
About Shasank Bonthala
Senior ServiceNow Developer and Consultant with 6+ years of experience designing…
Experience
Senior Servicenow Developer
Jan 2022 — Present
Implemented ServiceNow ITOM modules: Discovery, Service Mapping, and Event Management to enhance infrastructure visibility. Customized discovery patterns, probes, and sensors for accurately identifying and classifying configuration items. Developed and maintained MID Servers, handling secure connections for discovery and integrations. Integrated monitoring tools like SolarWinds and AppDynamics use REST APIs and OOB connectors for centralized event management. Created CI data models, reconciliation rules, and health dashboards, aligning with CSDM and ITIL frameworks. Automated alert-based workflows and ticket creation using Flow Designer and Event Rules, improving operational efficiency. Maintained CMDB accuracy through relationship mapping, data normalization, and periodic audit compliance checks. Participated in ServiceNow upgrades, focusing on the stability and performance of ITOM and CMDB features. Applied ACLs and RBAC policies to restrict unauthorized CI and discovery data access. Collaborated with stakeholders to deliver ITOM roadmap capabilities and enhancements. Supported incident, problem, and change management integration with CMDB for impact analysis. Configured Service Catalog items and approval workflows relevant to infrastructure provisioning. Built basic CSM case routing rules for operations support tickets linked to service maps.
Education
The University of Texas at Arlington
Masters
2020
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