Sharzil Samad
Intermediate Customer Account Manager @Clio
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WORK HISTORY
Intermediate Customer Account Manager @Clio
EDUCATION
North South University
B. Sc. in Electronics and Telecommunication Engineering, Telecommunication
ABOUT SHARZIL SAMAD
Simply put, my passion is to help others succeed. I have always had a thirst for knowledge- to learn something new and master it, and then help others to understand it as well. From helping friends with study or teaching my parents how to use evolving technologies to assisting individual/enterprise customers with their inquiries about technical devices or software, I have used my knowledge, experience and skills to educate them to become their own experts and resolve all concerns. I am a seasoned technical professional with practical experience in hardware/software solution implementation, technical support, customer service, product and service training, and project management. I take pride in quickly becoming a subject matter expert in my field and helping my clients to learn about their products and services so that they can utilize its full potential. I am patient, persistent, sincere and humble in what I do. In my leisure time I play board games with friends or with strangers at a gaming cafe. I love learning about new game mechanisms and explaining to others how to play. I enjoy meeting new people and exchange interesting stories, learn their perspectives and have a great time.Summary of Professional Experience:Technical Troubleshooting - 4 yearsCustomer Service - 3 yearsProject Management - 2 yearsProduct and Service Training - 3 yearsPresentation - 2 yearsHardware and Software Implementation - 4 years
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