Sharyn Depriest
Manager Customer Care @Progress Residential®
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WORK HISTORY
Manager Customer Care @Progress Residential®
Successfully managed a team of 12 Customer Care Supervisors and led 100 associates in their returnto the office.Implemented a streamlined call flow process, resulting in enhanced customer service and satisfaction.Designed and executed an impactful employee recognition program, boosting team morale.Collaborated with Learning and Development to revamp new hire trainingFocused on strategies attract, recruit, hire, and train top talentSet KPIs and development goals for supervisors and associates, achieving a team growth from 6 to 12supervisors.
EDUCATION
Carthage College
Business Administration, English
University of Phoenix
Business Administration/Communications
SKILLS
ABOUT SHARYN DEPRIEST
Contact Center & Customer Service Manager with over 20 years of experience leading, mentoring, and developing high-performing supervisory teams. Recognized for a strategic mindset and a hands-on leadership style that drives operational excellence and continuous improvement. Proven ability to plan, organize, and implement transformative changes that enhance both employee engagement and customer satisfaction. Passionate about creating a culture of accountability, innovation, and service excellence.
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