Sharyn Depriest
Manager Customer Care at Progress Residential®
- Role
- Manager Customer Care at Progress Residential®
- Location
- Mesa, AZ, US
- LinkedIn followers
- 500 followers
About Sharyn Depriest
Contact Center & Customer Service Manager with over 20 years of experience leading, mentoring, and developing high-performing supervisory teams. Recognized for a strategic mindset and a hands-on leadership style that drives operational excellence and continuous improvement. Proven ability to plan, organize, and implement transformative changes that enhance both employee engagement and customer satisfaction. Passionate about creating a culture of accountability, innovation, and service excellence.
Experience
Manager Customer Care
Mar 2022 — Present
Successfully managed a team of 12 Customer Care Supervisors and led 100 associates in their returnto the office.Implemented a streamlined call flow process, resulting in enhanced customer service and satisfaction.Designed and executed an impactful employee recognition program, boosting team morale.Collaborated with Learning and Development to revamp new hire trainingFocused on strategies attract, recruit, hire, and train top talentSet KPIs and development goals for supervisors and associates, achieving a team growth from 6 to 12supervisors.
Education
Carthage College
Business Administration, English
1991 — 1994
University of Phoenix
Business Administration/Communications
2005 — 2011
Skills
- Team Building
- Management
- Team Development
- People Skills
- Critical Thinking
- Staff Development
- Adept Problem-Solver
- Change Management
- Interviews
- Leadership Development
- Team Cohesion
- Customer Service
- Student Financial Aid
- Conflict Resolution
- Peoplesoft Financial
- Behavior Based Interviewing
- Active Listening
- Coaching
- Leadership
- Employee Training
- Employee Relations
- Strategic Planning
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