Sharyl A S.

Nasdaq-Growth Customer Success Manager

Role
Growth Customer Success Manager at Nasdaq
Location
Cincinnati, OH, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Sharyl A S.

Account Success Manager. Responsible for all facets of account management: invoicing and…

Experience

  1. Growth Customer Success Manager

    Nasdaq

    May 2018 — Present

    As a Client Service Manager, I am responsible for relationship management, retention and oversight of Board and Leadership services for all assigned clients (100+). Whether reacting to a request or through proactive outreach, I build relationships with all clients to ensure that all B&L services are fully utilized, I also identify any areas of risk that require escalation as well as opportunities for growth. I also work closely with the Sales and Service teams to provide a holistic view of the client relationship and ensure that all client expectations are met.

Education

  • University of Cincinnati

    Bachelor of Science (B.S.), Economics

    1982 — 1996

  • Villanova University

    Certificate, Human Resources Management and Services

    2020

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Sharyl A S. — Growth Customer Success Manager at Nasdaq in Cincinnati, OH, US | Unifers