Sharyl A S.
Nasdaq-Growth Customer Success Manager
- Role
- Growth Customer Success Manager at Nasdaq
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Sharyl A S.
Account Success Manager. Responsible for all facets of account management: invoicing and…
Experience
Growth Customer Success Manager
May 2018 — Present
As a Client Service Manager, I am responsible for relationship management, retention and oversight of Board and Leadership services for all assigned clients (100+). Whether reacting to a request or through proactive outreach, I build relationships with all clients to ensure that all B&L services are fully utilized, I also identify any areas of risk that require escalation as well as opportunities for growth. I also work closely with the Sales and Service teams to provide a holistic view of the client relationship and ensure that all client expectations are met.
Education
University of Cincinnati
Bachelor of Science (B.S.), Economics
1982 — 1996
Villanova University
Certificate, Human Resources Management and Services
2020
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