Sharvaree Shinde
Technology Consultant | Consultant | Project Manager | Data Analyst | Qualtrics | SaaS | Pre-Sales| Customer Success Specialist |
- Role
- Customer Success Specialist at Gallup
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sharvaree Shinde
Work as a Technology Consultant and Customer Success Specialist where I partner with…
Experience
Customer Success Specialist
Feb 2022 — Present · Mumbai, IN
Working as a Gallup brand representative and investing in customer\'s successful long term and strategic relationship-Working directly with new client base of Gallup and helping them learn and ramp up on the Gallup Access Platform.On-boarding new customers and directing them on how to maximize their investment with Gallup-Involved in prospect demos and TCSM activites for Pre-Sales-Responsible for Survey- Go Live and ensuring support during the survey live period-Working closely with Sales and Consulting to help identify solutions to customer business challenges. Resolving client query within agreed SLA-Experienced in managing and delivering large-scale employee feedback programs-Managing 360 Feedback Programs on Qualtrics in APAC Region-Provide admin support on Gallup Access Platform to internal stakeholders.
Education
Lokmanya Tilak College of Engineering
Bachelor's degree
2011 — 2015
SIES College of Management Studies - India
MMS
2017 — 2019
Skills
- Management
- Strategic Planning
- Outlook
- Microsoft Office
- Sales
- Leadership
- Research
- Project Management
- Microsoft Excel
- Powerpoint
- Customer Service
- Process Improvement
- Training
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