Nate Sharpley
Technology Support Specialist @Epson America Inc.
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WORK HISTORY
Technology Support Specialist @Epson America Inc.
Triage technical support for Epson products, responding to usability, installation, and configuration issues.• Respond promptly to technical inquiries via phone, email, and live chat, addressing printer and software driver issues.• Test and troubleshoot software and drivers to replicate and resolve customer-reported issues.• Maintain accurate records of customer interactions and technical problem-solving in call logs and tickets.• Collaborate with teams to escalate and resolve unresolved technical issues.• Help improve troubleshooting procedures and customer support strategies within the product support team.
EDUCATION
Long Beach City College
Cloud Computing
Western Governors University
AWS, Cloud and Network Engineering, Information Technology
ABOUT NATE SHARPLEY
Nate is a dedicated cybersecurity student with a strong interest in Incident Response and Threat Hunting. He holds CompTIA Security+ certification and is skilled in Splunk, SIEM, and EDR technologies. Nate is also a content creator, passionate about protecting digital assets and continually expanding his knowledge to excel further in cybersecurity.
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