Sharoze Malek
Service Desk Team Lead @Tribal
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WORK HISTORY
Service Desk Team Lead @Tribal
GB
Overseeing high‑performing service desk analysts and 2nd line engineers, driving continuous service improvement, elevating customer experience, and delivering fast, reliable, and exceptional IT support. Empowering teams, optimising processes, and raising the bar on service excellence through smart leadership and a customer‑first mindset
EDUCATION
Alec Hunter Humanities College
GCSE's, Core and Vocational Subjects
Anglia Ruskin University
Bachelor's degree, Computer Systems Networking and Telecommunications
The College at Braintree
Bachelor of Technology (BTech), Information Technology
ABOUT SHAROZE MALEK
As a dedicated and results-driven Service Desk Team Lead with 10+ years of delivering IT Support, I am passionate about providing exceptional customer service while solving complex technical issues.My expertise lies in offering clear, concise solutions to a wide range of hardware, software, and network challenges, always with a focus on minimizing downtime and maximizing user satisfaction.Throughout my career, I’ve honed my problem-solving and troubleshooting skills by supporting diverse teams and clients across multiple industries and geographical locations.I am highly skilled in identifying technical problems, providing timely resolutions, and ensuring smooth system operations — whether through direct user support or backend systems management. With a deep understanding of cloud services, IT systems management and networking, I bring value to both individuals and organizations in a highly dynamic IT environment.Key areas of expertise include:• Troubleshooting & Diagnostics• Customer Support & Service Excellence• Hardware & Software Installation• Cloud Computing & Virtualization• Technical Documentation & Reporting• Remote Support & User TrainingMy commitment to continuous learning has led me to stay up-to-date with the latest trends network technologies, ensuring that my technical skills are always aligned with the evolving IT landscape. In previous roles, I have consistently improved team efficiency, reduced response times, and contributed to more streamlined IT support processes.
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