Sharooq Obaidullah

Operations Officer @TD

Mississauga, ON, CA

Develop and execute the strategic and tactical activities (through outbound and inbound calling programs) which support a legendary customer experience in the execution of customer information gathering and delivery while supporting business objectives- Provide a standardized, consistent and centralized (single point of contact) customer interaction model in the RFI (Request For Information) process- Manage risk and help ensure the ‘first time right\' through the triage of all RFIs and information delivery requests to ensure that all ‘event’ details and required customer information are understood by the officer, seeking clarification from business partners as necessary- Prioritize requests based on regulatory requirements and internal service level agreements- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality- Adhere to the documented procedures, including the customer escalation protocol- Maintain an updated customer data base including accurate information and documentation gathering for records maintenance as well as recourse for any future customer concerns or escalations- Promote legendary experiences for customers through the development of a solid understanding of ClientCT business strategy, policies and procedures across a wide spectrum of retail products and services.

Humber College

Certification, Project Management

Toronto Metropolitan University

Bachelor's degree, Retail Management