Sharoon Ashraf
Customer Success Engineer @Pastdue Credit Solutions
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WORK HISTORY
Customer Success Engineer @Pastdue Credit Solutions
Glasgow, GB
Resolved 100+ technical issues, cutting resolution time by 25% via automation.• Integrated 5+ APIs, reducing onboarding time by 30% and boosting data accuracy.• Improved client retention by 20% with proactive monitoring (99.5% uptime).• Automated 15+ workflows, saving 10+ hours/week and reducing errors.• Ensured 100% compliance via GDPR audits and encryption upgrades.• Created 10+ technical guides, slashing support queries by 15%.
EDUCATION
Forman Christian College (A Chartered University)
Fsc Pre Engineering
National University of Computer and Emerging Sciences
Bachelor's degree, Computer Science
University of Stirling
Masters, Fintech
ABOUT SHAROON ASHRAF
I am a recent MSc in Financial Technology Graduate from the University of Stirling, where…
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