Sharon Burton
Content Strategist @AMD
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WORK HISTORY
Content Strategist @AMD
Developed content strategy and plans for Xilinx team at AMD to enhance customer experience with post-sales content.• Collaborated with former Xilinx team to identify key content needs and improve content accessibility for customers.• Implemented strategies to streamline content delivery and increase customer engagement with post-sales materials.
EDUCATION
University of California, Riverside
BS, Anthropology
SKILLS
ABOUT SHARON BURTON
My current project is a series of books about regular people who created the technology of our lives. The first book, Women in Technical Communication, released in March 2026 (https://xmlpress.net/publications/women-in-tech-comm/). The next book, Women in Engineering, is scheduled for release in Jan 2027. In the other areas of my life, the post-sales part of the customer experience is where the interesting problems are found. By evaluating and recommending improvements to your product instructions, I can decrease customer churn and improve the customer lifetime value.Strong skills in: post-sales customer experience, content strategy, content management, structured authoring, technical communication, knowledge management, user-centered content development; market research; project management and scheduling; classroom, virtual, and onsite training and training material development; anthropological field methods for content strategy for culturally diverse audiences; Google analytics and data analysis; product evangelism, public speaking.Computer skills: ClickUp, Condens, Docebo, Gainsight, Jira, MadCap Flare, Monday, Paligo, Pendo, Writer, Zendesk.Specialties: customer experience post-sales, technical communication, content development and management, content strategy, content management, software tools, training, product management, project management, communication-including teaching business communication, product evangelism, audience analysis, audience research, ethnographic work.
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