Sharon Ryan
Director, Systems Integration and Management @Deloitte
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WORK HISTORY
Director, Systems Integration and Management @Deloitte
EDUCATION
Queen's University
B.Sc. (Honours), Neuroscience, Statistics
St. Lawrence College
Systems Analysis and Design
SKILLS
ABOUT SHARON RYAN
A visionary leader, specializing in setting up governance frameworks that propel continual improvement and encourage a culture of innovation that cultivates competitive advantage. • With a relentless focus on the customer experience, drive strategic development initiatives and foster collaboration with business leadership.• Ensuring that IT solutions align seamlessly with organizational goals and exceed customer expectations.• Empower teams to deliver transformative results, positioning IT services as a driver of value and customer-centric innovation. Expertise in empowering seamless digital experiences with the orchestration of AI-driven omnichannel solutions. • Lead transformative initiatives that elevate user satisfaction and drive operational excellence. • Proven track record of successful delivery of end user services for 20+ companies. • Experienced in harnessing the power of emerging technologies, ensuring that every interaction is not just efficient, but also enriching, setting new standards in user-centric IT service delivery. SpecialtiesAI implementation, Application Management Services (Workday, SAP, ServiceNow), IT Program Governance, Incident-Problem-Change Management, End User Services (Service Desk/DeskSide/IT Access Provisioning/Software Platform Management), Global Resourcing, Strategic Outsourcing of IT infrastructure & Services, Contract Management, Transition & Transformation, Collaborative Leadership & Team Building
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