Sharon Sturtz
Cloud Technology Planning IT Service Management Specialist Itil Agile @Ford Motor Company
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WORK HISTORY
Cloud Technology Planning IT Service Management Specialist Itil Agile @Ford Motor Company
Allen Park, MI, US
Impacted by Ford Motor Company major company business restructuring layoffs. I survived several rounds of downsizing that impacted my team. The latest round eliminated US positions, including my role. My layoff group was not performance related. I am proud of my many significant contributions to the organization. I participated in a 6-month offboarding program through Right Management. I am currently looking for my next opportunity in Technology Planning | IT Service Management | Project Manager | ITIL | Agile located in SE Michigan or remote and completed the following classes in 2023: • Agile Project Management With Jira Cloud • Project Management Foundations • Change Management Foundations • Intro to Service Management ITIL®42•••••22 IT/Cloud Platform Service/Cloud Service Business Office • Spearheaded cloud service maturity working with 4 IT service architects, 12 cloud supervisors and 17 process owners to set annual service team standards, provide template design, and communicate management status resulting in 100% compliance across the cloud platform 12 service teams. • Championed and chaired cloud business review process and template to unify teams. Presented comprehensive monthly status for business office team to cloud management for 3 years to communicate accomplishments and challenges. Reported operational metrics and drove process improvement. • Facilitated 12 cloud service roadshows to provide customer knowledge sharing events (max 400+) and feedback sessions to shape services. Marketed roadshows to IT services to model cloud customer centricity. • Introduced and released 16 monthly cloud platform service internal newsletters to 180+ engineers, managers, and development community to increase organizational awareness and foster team belonging.
EDUCATION
University of Wisconsin-Madison
Bachelor of Science (B.S.), Industrial Engineering
ABOUT SHARON STURTZ
Hello and welcome to my profile! I am a technology planner and engineering professional with over 15 years of experience at Ford Motor Company, Hewlett-Packard (HP), and Electronic Data Systems (EDS). I have a passion for improving service maturity, leading projects, and optimizing efficiencies in the automotive and information technology industries. In my most recent role at Ford, I reduced cost by 30%, designed and launched two Informatica iPaaS service offerings, and coached and mentored a team on rate cards and financial tracking. I also completed courses on agile project management with Jira Cloud, project management, change management, and introduction to service management with ITIL®4 in 2023. I am ITIL Foundations certified and proficient in IT technology planning, service management, project management, agile methodologies, and quality management systems. I am currently looking for my next opportunity in technology planning, IT service management, or project management, in SE Michigan or remote. I would love to hear from you and discuss how I can add value to your organization. Areas of excellence include: Technology Planning (Services/Consumption/Demand Forecasting/Rate Cards) IT Service Management ITIL Project Management: Agile, Waterfall, and SDLC IT Project Management Product Management Analyst Agile Methodologies: User Stories, Sprint Planning, and Retrospectives Rally and JIRA Financial Service Delivery Service Development Infrastructure Planning: UNIX/Linux Quality Management System: ISO9001, CMMI, ITIL Systems Engineering Mentor/Coach Technical Writing Business Process Improvement Continuous Improvement Requirements Analysis Problem Solving Change Management IT Management Leadership IT Strategy Data Analytics Looking for opportunities in the Detroit Metro Area or virtual / remote. Do you want to learn more? Send me an email s••••••••@gmail.com or call me 73••••••54. I would love to learn more about your opportunity. Roles: IT PROJECT MANAGER | TECHNOLOGY PLANNER | IT SERVICE MANAGER | ITIL | AGILE Additional Titles: INFORMATION TECHNOLOGY ENGINEER | INFORMATION TECHNOLOGY CONSULTANT | PLANNING ENGINEER | INFORMATION TECHNOLOGY SPECIALIST | IT SPECIALIST | TECHNOLOGY SERVICES SPECIALIST | PRODUCT MANAGER
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