Sharon Montero
Now accepting job offers
- Role
- Customer Service Associate at Alaska Airlines
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
Experience
Customer Service Associate
Nov 2021 — Present · Newark, NJ, US
Greet and assist guests with travel needs (e.g, answering questions, checking-in guests, boarding flights) in a fast-paced environment.Perform iPad, computer, and paperwork tasks.Perform boarding and gate duties (e.g, drive jetbridge for loading and unloading, make gate announcements, assign seats, rebook guests that miss flights, and assist guests with disabilities including pushing wheelchairs).Assist and de-escalate upset guests to provide a positive travel experience.Assist guests whose bags are missing or damaged (e.g, take baggage claims, provide options for repair or replacement, and help locate missing bags).At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
Education
Connecticut School Of Broadcasting
LA Comm
2000 — 2001
Middlesex County College
LA Comm
1998 — 2000
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