Sharon Mathew
Delivery Partner @Broadridge
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WORK HISTORY
Delivery Partner @Broadridge
Toronto, ON, CA
Responsible for all customer facing and business development teams. Also responsible for Incident Management and Change Management. Clients are Canada’s largest banks and brokerages. Working to integrate the customer services team into the Global Centre of Excellence to further delight customers. Building an analytics framework including live dashboards for clients for transparency and accountability. Leveraging AI to enhance quality of responses and response times for complex customer inquiries. Working on key enterprise wide initiatives to improve customer satisfaction.
EDUCATION
University of Toronto
Bachelor of Science (B.Sc.)
ABOUT SHARON MATHEW
Accomplished financial services professional and people leader with deep expertise in analytics, insights, and customer experience to drive measurable business results. Skilled in leveraging data to enhance client acquisition, conversion, engagement, and relationship growth.Proven track record in optimizing sales performance through the design and implementation of scorecards, KPIs, and actionable insights. Experienced in leading sales campaigns and crafting customer journeys that deliver meaningful and lasting client relationships.A collaborative and empathetic leader with a strong belief that culture drives results. Adept at managing large and global teams, chairing committees, and mentoring high-potential talent. Skilled in identifying development needs and creating impactful training and onboarding programs that build capability and confidence.ITIL training focused on Change Management and Continual Service Improvement. Experienced in driving growth and customer success within the Software-as-a-Service (SaaS) industry through innovative technology solutions and data-driven strategies.
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