Sharon Maestas
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- Role
- Director Customer Service and Sales at Prosper Marketplace
- Location
- Chandler, AZ, US
- LinkedIn followers
- 500 followers
About Sharon Maestas
With a variety of experience in operations and customer experience, I bring a unique blend of skills and expertise to every project. As Director of Customer Experience I have lead and managed remote-based call center agents supporting the largest regions in the US, driven process improvements, process standardization and improved technology efforts with frontline team members and boundary partners. Throughout my career, I have a proven track record of delivering best-in-class results and exceeding targets; successfully launched a new build facility and scaled a fully staffed and operational contact center. As a natural leader who thrives in fast-paced, dynamic environments, I pride myself on my ability to adapt to new challenges and learn quickly. I have leveraged cross-functional collaboration with business partners (HR, Finance, IT, WFM) to develop, implement, and deliver on customer service, financial goals, and employee succession processes, and provided executive-level project and QBR sessions on a consistent basis. I\'m a results-oriented professional with a passion for operations and customer experience, please don\'t hesitate to reach out. Would be great to connect and explore potential opportunities for collaboration.
Experience
Director Customer Service and Sales
Aug 2023 — Present · Phoenix, AZ, US
Education
Adams State University
Bachelor of Science (B.S.), Business Administration and Management, General
1981 — 1985
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