Sharon Johnson

Customer Success Consultant i Global Fraud Solutions @TransUnion

Working withing Global Fraud Solutions, proactively manage a portfolio of Customers based within Europe and USA from Onboarding through to BAU relationship management. Working across industries such as insurance, gambling, retail and finance-Lead and deliver all phases of Customer integrations. Lead the full project lifecycle from scoping calls, system training and post go live reviews to ensure successful project delivery-Help to solve Customer queries or issues, managing and tracking to ensure resolution-Use Looker reporting software to analyse operational usage and trends-Hold regular operational reviews focussing on strategy, reporting, enhancements and training needs-Represent the voice of the customer to inform sales and product roadmap to drive solution and feature innovations-Build relationships with cross-functional team members and key stakeholders-Maintain all records using Salesforce-Organising and delivering events such as Insurance User Groups or Round Table discussions