Sharon Laws-Tiller
Director of Customer Experience | CX Ops Leader | Escalation Whisperer | Builder of Teams, Cultures & Confidence
- Role
- Associate Director- Executive Relations at Verizon
- Location
- Clayton, NC, US
- LinkedIn followers
- 500 followers
About Sharon Laws-Tiller
Some leaders manage. Others inspire. I build. Teams. Cultures. Future leaders. For…
Experience
Associate Director- Executive Relations
Apr 2017 — Present · Basking Ridge, NJ, US
Problems land on my desk when no one else can solve them. High-level escalations? I dissect the root cause, fix the process, and prevent future issues. I’ve built training programs that close quality gaps, sharpen employee performance, and improve customer interactions—reducing complaints and increasing efficiency. Data-driven insights? I deliver them to leadership, turning numbers into action. Bottom line: I make things work better—faster, smarter, and with lasting impact.
Education
National Louis University
B.S., Management
2007
Argosy University Chicago
Master of Business Administration (MBA), Marketing
2012
North Carolina State University
Spanish Education
1992
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