Sharon James Jordan

About Sharon James Jordan

I raise my hand and thrive in ambiguity whether it’s standing up and growing an organization from the ground up, turning around an organization in need of operational optimization or accelerating the growth of an already successful organization. In a nutshell, I am a roll-up your sleeves leader keen about building, planning, managing and driving sales, client solutions & operational excellence, ensuring successful service delivery and empowering teams to achieve, deliver and exceed quantifiable financial results, high quality customer experiences, highly engaged employee experiences, yielding a culture of success.Global operations leader with over 25 years of experience defining the vision, developing strategies, and implementing initiatives to drive operational excellence aligned to global business strategy for people services and operations within diverse industries, including insurance, financial services, and transportation/logistics/supply chain. Creative business leader with a successful track record of leading all facets of operations & people services by increasing business performance and implementing innovative solutions, strategic alliances, and effective partnerships. Passionate about empowering people to work smarter while adding value, creating amazing customer experiences, and achieving business growth. Recognized as a trusted advisor and a commercially focused strategist who also excels at tactical executions. GENERAL LEADERSHIP QUALIFICATIONS Executive Operations and IT LeadershipBusiness Start-Up Results and Profitability Strategic Planning / Tactical ExecutionGlobal Resource Analysis and Optimization Global Contact Center Operations Leadership Global Strategic Account Management & Cultivation End-to-End Customer / Employee Experience & Success Systems Development and Integration Outsourcing, 3rd Party Management, Contract Negotiation Influencer, Motivating & Inspirational Leadership Process Improvement, Six Sigma Tools & Methodology Regulatory Compliance / Operational Risks Budget, Finance, and P&L Accountability Cross-Functional Leadership / Collaboration OTHER LEADERSHIP COMPETENCIES:Change Management / Tactical ExecutionTalent Development / ConsultantBusiness Acumen / Continuous LearnerMulti-Site Optimization / Startup / Turnaround Forecasting / Revenue & Profit Growth Negotiator / Cost Containment / Cost Reduction Quality Control / Safety & Compliance On-Shore / Off-Shore / Third Party ManagementBPO / Logistics Management / Warehouse ManagementEntrepreneurial Spirit / Decisive

Experience

1. Vice President Operations

   SPS

   Jan 2024 — Present

Education

• University of South Carolina

  B.A., Journalism, Broadcasting

• New York University

  Master of Professional Studies (ABT), Interactive Telecommunications

Skills

• Strategic Negotiations
• Executive Management
• Operations Management
• Operational Excellence
• Leadership
• Risk Management
• Consulting
• Business Relationship Management
• Strategy
• Strategic Partnerships
• Profitable Growth
• Budgets
• IT and Operations Sox Remediation
• High Performance Teams
• Insurance
• Communication
• Underwriting Operations Management
• Budgeting
• Managing High Performance Teams
• Collaborative Problem Solving
• Change Management
• Management
• Team Building
• Staff Development
• Innovation Management
• Leadership Development
• Technical Staff Management
• Coaching
• Business Process Improvement
• Underwriting
• Process Improvement
• Claims Operations Management
• Operational Risk
• Automated Underwriting Systems
• Cross Functional Team Building
• Mentoring
• Multi-Site Operations
• Vendor Management
• Change Leadership
• Administration Leadership