Sharon G. Thompson
Merging Strategic Operations with Employee-Driven Insights | Transforming Organizations from Within
- Role
- Chief Customer Officer at Joyous
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Sharon G. Thompson
As a senior business consultant and operational strategist, I transform organizations by understanding them from every angle - both as an embedded operational leader and as an insight cultivator for frontline teams.As Chief Customer Officer, I approach transformation differently – helping enterprise companies uncover crucial insights from their frontline workforce, an invaluable source of organizational intelligence. This employee feedback directly informs leadership strategy and powers meaningful organizational change, impacting bottom line revenue.My executive leadership approach combines operational expertise with data-driven insight, ensuring recommendations are backed by both quantitative analysis and deep understanding of company culture. I specialize in:· Transforming frontline insights into executable business strategy · Implementing sustainable operational improvements · Reducing employee turnover through enhanced leadership engagement· Developing targeted training programs that address core operational needsMy mission is maximizing shareholder value by unlocking the potential of existing talent, optimizing processes, and improving employees\' business acumen - all while aligned with established strategic objectives.
Experience
Chief Customer Officer
Feb 2025 — Present
Education
Western Governors University
Master of Business Administration, IT Management
2019 — 2020
Baylor University - Hankamer School of Business
BBA, Marketing
Skills
- Account Management
- Salesforce.com
- Talent Management
- Strategic Planning
- Applicant Tracking Systems
- Project Management
- Talent Acquisition
- Customer Retention
- Negotiation
- Business Development
- Vendor Management
- Customer Service
- Crm
- Product Marketing
- Integration
- Saas
- Employee Engagement
- Business Analysis
- Process Improvement
- Human Resources
- Leadership
- Marketing
- Solution Selling
- Management
- Sales
- Program Management
- Training
- Business Process Improvement
- Customer Relationship Management (Crm)
- Recruiting
- Strategy
- Team Building
- Cross-Functional Team Leadership
- Cross Functional Team Building
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