Sharonda Brown
Gea (Global Enterprise Advisor) @Verizon Business
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WORK HISTORY
Gea (Global Enterprise Advisor) @Verizon Business
Utilize Salesforce (SFDC) for reporting, analysis, and funnel management.• Assist with online tool enablement to enhance customer self-sufficiency.• Create and present monthly/quarterly business service reviews to sales and assigned customer(s).• Oversee contract deliverables and manage multiple projects.• Manage and track deliverables to ensure critical tasks, deadlines, and items are completed on time, driving efficient project outcomes.• Collaborate across various duties, projects, initiatives, and teams to ensure smooth execution of business objectives.• Moderate internal and customer calls to discuss action items.• Provide excellent customer/technical support service and build internal partnerships.• Build and present data-driven customer presentations, contributing to informed decision-making.• Utilize project management skills to manage set SLA (Service Level Agreement)• Train both customers and sales on the Verizon My Business Portal for all account access, updates, and services.• Partner with key stakeholders to maintain communication and ensure deadlines are met, fostering strong cross-functional relationships.• Serve as a project support for leadership communications, ensuring smooth dissemination of key updates and initiatives.
EDUCATION
Saint Augustine’s University
Bachelor of Arts (BA), Mass Communication/Media Studies
SKILLS
ABOUT SHARONDA BROWN
Energetic, detail-oriented team player. Proficient in MS Office Suite, computers, various databases, chat/ticketing software, and social media networking outlets. Excellent customer service and organizational skills. Strong verbal and written communication. Able to work in a high-pressure environment and solve problems in a timely manner.
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