Sharon Cushnie-Gregory

About Sharon Cushnie-Gregory

Results-driven content designer with deep expertise in creating grounding strategies that ensure accurate, relevant, and responsible AI responses. Develop frameworks for AI content quality—from prompt engineering and context design to building retrieval systems that connect AI outputs to trusted sources.Bring end-to-end experience across design system documentation, UI content flows, B2B and B2C content strategies, and multi-vertical initiatives. Excel at creating systematic, scalable content—whether documenting component libraries and design patterns or translating customer pain points into content frameworks that work for both human and AI-powered experiences.Known for strong cross-functional collaboration and clear stakeholder communication. Thrive in fast-paced environments where emerging technologies require quick adaptation and strategic thinking. Recognized for conceptual problem-solving and developing innovative approaches that deliver measurable results.Core focus areas: AI grounding and RAG (Retrieval-Augmented Generation), design system documentation, prompt design, content strategy, UX writing, cross-functional leadership.

Experience

1. Senior Content Designer

   Microsoft

   Mar 2021 — Present

   Responsible for content strategy and delivery for company-wide internal sales platform. Assess existing architecture, taxonomy, and messaging and create overarching governance and guidelines for role-based flows.

Education

• Parsons School of Design - The New School

  BFA, Fashion Illustration

Skills

• Training
• E-Commerce
• Social Media Marketing
• Content Management
• Online Marketing
• Public Relations
• Newsletters
• Management
• Team Building
• Marketing Strategy
• Editorial
• Project Management
• Social Media
• Wireless
• Public Speaking
• Account Management
• Editing
• Strategic Communications
• Team Leadership
• Social Networking
• Marketing Communications
• Facebook
• Web Content
• Strategic Planning
• Program Management