Sharon Bentley
Lead Digital Product Manager @Vodafone
Bradford, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
May 2024 — Present
Lead Digital Product Manager @Vodafone
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Creates and drives the vision and strategy- Owns the Assisted Channel products (IVR, Webchat, Email, Async, Messaging)- Aligns with wider business strategy, objectives and KPI\'s- Identifies customer needs- Implements solutions to solve customer problems- Stakeholder Management- Leading and collaborating with direct reports, virtual and matrix teams- Value, benefits and realisation
SKILLS
Project ManagementChange ManagementRoadmapCustomer ServiceCustomer EngagementManagementCustomer Experience TransformationMarketing ManagementCustomer Experience ConsultingProject PlanningCompetency Based InterviewingCustomer Experience ManagementPortfolio ManagementMarketingStakeholder ManagementVolume RecruitmentCustomer Experience DesignProject Portfolio ManagementAssessment CenterTelephone InterviewingBehavioral InterviewingCustomer Insight
ABOUT SHARON BENTLEY
Experienced consultant, contractor and associate - currently working as Digital…
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