Sharon Torres
Chief Human Resources Officer @City of Norwalk, Connecticut
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WORK HISTORY
Chief Human Resources Officer @City of Norwalk, Connecticut
Norwalk, CT, US
Multi-site government operations serving 90k residents with employees in 5 unions• Directed labor strategy across multiple bargaining units, leading contract interpretation,grievance resolution, and arbitration preparation while minimizing disruption to operationsand maintaining workforce continuity.• Served as senior advisor to executive leadership on employee relations, complexinvestigations, and employment law compliance, reducing organizational risk and ensuringdefensible, consistent decision-making.• Strengthened workforce performance and operational stability by implementing structuredperformance management, increasing leadership accountability, and standardizing policyenforcement in a highly regulated environment.
EDUCATION
Pace University - Lubin School of Business
MBA, Human Resources Management
Farmingdale State College
Bachelor of Science (B.S.), Business Administration and Management, General
SKILLS
ABOUT SHARON TORRES
Strategic, Mission Driven Chief Human Resources Officer with 15+ years of experience in strategic human resources leadership, employee experience, and organizational effectiveness in corporate, non-profit, and social services industries. Skilled in talent management, performance systems, and HR compliance across fast-paced environments. Proven track record of transforming people operations, elevating workplace culture, and aligning HR strategy with business objectivesCHRO | Chief People Officer | SVP/VP HR OperationsEmail: s••••••••@gmail.comSkilled in executive recruiting, workforce planning, and change management across complex, mission-driven environments. Proven success building high-performing teams, optimizing HR systems, and designing scalable programs that improve employee experience and operational impact.Passionate about equity-centered leadership and employee development, with a strong record of building trust between executive teams and staff. Recognized for creating transparent, inclusive cultures through leadership pipelines, internal mobility programs, and performance systems that support growth and succession planning. A strategic advisor and collaborative problem solver who leads with empathy, accountability, and a deep commitment to aligning people strategy with purpose.CORE COMPETENCIES• Strategic Leadership• Performance Management• HR Compliance & Employment Law• Culture Transformation | Change Management• Employee Engagement & Experience • Union Labor Relations • Diversity, Equity, & Inclusion | DEI • HR Technology & HRIS• Talent Management & Development• Coaching & Training• Cross-Functional CollaborationCAREER HIGHLIGHTS~ Cut payroll admin costs by $1M+ over 4 years by streamlining processes and aligning HR technology.~ Integrated 200 contractors into the employee base with 98% budget/risk accuracy and under 2% turnover.~ Doubled monthly hiring in 6 months by scaling recruitment infrastructure and streamlining onboarding.~ Earned “Top Work Places” and “Healthy Workplace” awards by implementing strategic culture enhancements.~ Resolved 95%+ of union grievances through proactive collaboration with DC37/1707 AFL-CIO and UFCW.Please contact me at s••••••••@gmail.com with any inquiries for HR Consulting, Chief, SVP or VP HR Opportunities.
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