Sharon Thomas
Empowering Brands to Grow with Smarter Customer Success | SocialTrait
- Role
- Customer Success Consultant at Socialtrait
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sharon Thomas
Customer Success Consultant at SocialTrait. Helping brands build loyal communities and deliver better customer experiences. Passionate about people, communication, and turning feedback into growth.
Experience
Customer Success Consultant
Oct 2025 — Present · Bengaluru, IN
At SocialTrait, I work closely with clients to ensure they get the most value from our marketing and data-driven solutions. My role involves supporting customers throughout their journey, from onboarding and product demonstrations to troubleshooting, retention, and optimization.Key responsibilities:Managing customer relationships and ensuring client satisfaction through proactive communication and support.Conducting product demos and guiding clients on leveraging SocialTrait’s tools effectively.Collaborating with cross-functional teams (Sales, Product, and Support) to resolve issues and improve user experience.Analyzing customer feedback to help enhance product performance and service quality.Driving customer engagement and retention through consultative and personalized interactions
Education
Bishop Cotton Women Christian Law College, Bangalore
HEPP, History, Economics, Political Science & Psychology
Karnataka State Open University
Bachelor of Arts - BA, Psychology sociology and public administration
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