Sharon Roseline H
Technical Account Manager - Premium Support, Freshworks | SaaS | ITSM | ITIL 4 certified | Ex-Accenture
- Role
- Technical Account Manager at Freshworks
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Sharon Roseline H
IT professional with 7+ years of experience in technical support and customer success for B2B SaaS. Passionate about building strategic client partnerships, resolving escalations, and driving customer satisfaction to support retention and growth. ITIL 4 Foundation certified and skilled in Freshservice, I bring a structured, service-first approach to managing client needs, reducing churn, and delivering smooth, impactful experiences. I also specialize in Business Intelligence with competence in SAP BOBJ and Qlik Sense.
Experience
Technical Account Manager
Mar 2024 — Present · Chennai, IN
Education
Sri Venkateswara College of Engineering
Bachelor of Technology - BTech, Chemical Engineering
2014 — 2018
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