Sharon Roen
Vice President Customer Experience @ Procurement Partners | SR. Vice President Customer Support and Experience
- Role
- Vice President Customer Experience at Procurement Partners
- Location
- Yorba Linda, CA, US
- LinkedIn followers
- 500 followers
About Sharon Roen
Leading the charge in delivering top-tier customer and employee experiences, My focuses on enhancing customer engagement through expert application of creating scalable infrastructure to ensure that our employees have the tools they need to service our customers. The teams I manage have been pivotal in creating lasting customer relationships and ensuring a seamless journey from onboarding to retaining the customer for the life of their business. With a robust background in Service excellence, including a significant role at PrimePay, I develop scalable infrastructures and mentor mid-management teams to bolster both net and gross retention. My approach is data-driven, fostering cross-functional collaboration and operational optimization, all while aligning with the company\'s vision to forge enduring customer loyalty.
Experience
Vice President Customer Experience
Jun 2024 — Present · CA, US
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