Sharon R. Simonson
Customer Care Supervisor
- Role
- Customer Care Floor Supervisor at Williams-Sonoma, Inc.
- Location
- Greensboro, NC, US
- LinkedIn followers
- 500 followers
About Sharon R. Simonson
I\'m an accomplished Customer Care Operations leader and supervisor with over 20 years of customer service expertise and two years of proven success as a Call Center and Floor Supervisor within CareBot-supported and Home Delivery operations. Recognized for leading high-performing teams, coaching associates in real time, and driving service excellence through quality assurance, performance management, and continuous process improvement. Highly skilled in escalation resolution, workflow optimization, and KPI analysis to improve customer satisfaction, efficiency, and automation effectiveness. Proficient in call center technologies, including Citrix, Salesforce, and Genesys. Brings strong administrative and operational experience as an Executive Assistant and Business Owner, with strengths in scheduling, payroll/HR support, project coordination, and high-volume inquiry management. Known for collaborative leadership, accountability, and consistently delivering results in fast-paced environments. s••••••••@gmail.com
Experience
Customer Care Floor Supervisor
Jan 2025 — Present
Education
Chubb Institute
Personal Computer Applications
1994 — 1995
Guilford Technical Community College
Associate's degree, Human Services, General
UCNJ Union College of Union County, NJ
Certification, Human Resource Management
2006 — 2007
Guilford Technical Community College
Human Services/Substance Abuse Degree
2017 — 2020
Guilford Technical Community College
Human Services, General
Skills
- Data Entry
- Travel Planning
- International Travel
- Invoice Processing
- Contract Management
- Meeting Scheduling
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Powerpoint
- Microsoft Publisher
- Lotus Notes
- Customer Relationship Management (Crm)
- Business Travel
- Business Correspondence
- Written Correspondence
- Drafting Correspondence
- Office Administration
- General Office Skills
- Video Conferencing
- Teleconferencing
- Executive Calendar Management
- Heavy Calendaring
- Spreadsheets
- Expense Reports
- Transcribing
- Itineraries
- Agenda Development
- Memos
- Annual Reports
- Weekly Reports
- Creating Technical Data Sheets
- Maintained Safetytraining Files
- Processed Medical Insurance Claims
- Maintained Company Intranet Website
- Event Planning
- Corporate Events
- Special Events
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