Sharon Otto

About Sharon Otto

I lead learning and transformation at the intersection of AI, human performance, and…

Experience

1. Director of Learning

   Sears Home Services

   Jan 2025 — Present · US

   Director of Learning | Driving Technician Excellence & Scalable Workforce Enablement in Appliance RepairAs Director of Learning at Sears Home Services, I design and lead forward-thinking education programs that empower appliance repair technicians to deliver outstanding service and drive business results. From crafting onboarding experiences that fast-track readiness, to architecting cross-skill pathways that fuel career growth and retention.I lead strategy and execution for all learning initiatives supporting field performance, including:• Designing scalable onboarding and upskilling programs aligned to real-world repair scenarios• Developing competency frameworks and performance-based assessments that map to critical technician metrics (repair success, productivity, retention)• Leveraging AI, data, and mobile learning solutions to meet technicians where they are whether in the field and on the go• Building field mentorship models that reinforce knowledge, improve confidence, and create culture• Partnering with operations, product, and HR teams to ensure learning drives measurable impact on efficiency, first-time completion rates, and customer experienceI am passionate about creating enablement solutions that blend technical expertise with human connection, ensuring every technician feels capable, supported, and motivated to succeed.

Education

• Shippensburg University of Pennsylvania

  Bachelor of Science, Business Education

  1995 — 1999

• Wilmington University

  Master of Science, Instructional Technology

  2000 — 2002

• Temple University

  Master of Education, Adult Education and Organizational Development

  2008 — 2010

Skills

• Staff Development
• Organizational Needs Analysis
• Web 2.0
• Leadership Development
• Hands-on Training
• Elearning Development
• Training & Development
• Organizational Development
• Curriculum Design
• Organizational Change
• Microsoft Office 2010
• Training Delivery
• Executive Coaching
• Emotional Intelligence
• Systems Theory
• Program Facilitation
• Corporate Communications
• Public Speaking
• Coaching
• Mbti
• Blended Learning
• People-Oriented
• Addie
• Organizational Learning
• Workshop Facilitation
• Management Development
• Knowledge Management
• Instructional Design
• Large Group Facilitation
• Onboarding
• Conflict Resolution
• Organizational Effectiveness
• Organizational Analysis
• Training
• Human Resources
• E-Learning
• Software Training
• Social Media
• Office 2010
• Captivate