Sharon Mukundan
Network Voice Engineer | AWS Certified Solutions Architect | Cisco VOIP
- Role
- Specialist Team Lead at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sharon Mukundan
Network Voice Engineer. AWS Certified Solutions Architect - Skilled and experienced in managing/supporting Network Infrastructure and Cisco Unified Communications technologies. Proficient in AWS cloud computing services.Expertise in Cisco voice solutions including contact center - UCCE/UCCX Agent/supervisor support and implementation. Excellent time management, analytical and problem solving skills with superior communication, interpersonal and organizational skills
Experience
Specialist Team Lead
Sep 2025 — Present · IN
Team Lead (Cisco Voice Infrastructure)Responsible for leading the team in managing the complete Cisco Voice Infrastructure, including design, implementation, support, and day-to-day operations. This role involves ensuring high availability, performance, and security of voice systems, driving incident resolution, and implementing enhancements. The team lead will also provide technical guidance, coordinate with cross-functional teams, and ensure adherence to best practices and industry standards.
Education
Anna University Chennai
Bachelor of Engineering (B.E.), Computer Science
2013 — 2017
Skills
- Business Development
- C++
- Account Management
- Strategic Planning
- Networking
- Java Certified Programmer
- Programming
- Project Management
- Public Speaking
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