Sharon Malin

Service Supervisor @Jackson Lift Group

Stoke-On-Trent, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2021 — Present

Service Supervisor @Jackson Lift Group

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Lichfield, GB

In this operational management role, I lead a team of busy engineers, across a broad portfolio of customers in the East Midlands, to provide excellent service and engagement whilst ensuring operational metrics are exceeded.

SKILLS

Staff AppraisalQuery ResolutionCredit ControlUtility IndustryTeam LeadershipLitigationNegotiationManagementCustomer SatisfactionPeer MentoringSapClient RelationsAccount ManagementDue DiligenceChange ManagementEnforcement ActionsAccount AdministrationCost ControlNational AccountsJd EdwardsLong-Term Customer RelationshipsSickness Absence ManagementExposure AssessmentCredit RiskEvent PlanningComplaint ManagementBusiness Process ImprovementKey Account RelationshipsEnforcement of JudgmentsAccounts ReceivableCustomer RetentionProfessional ServicesEnergy IndustryCustomer ServiceCreditOffice AdministrationKey Account ManagementTeam ManagementCommunicationBack Office Operations

ABOUT SHARON MALIN

I am a highly accomplished Regional Manager & Business Operations Specialist with over 25 years of professional cross-industry experience. During my time in this sphere, I have been successful in managing and supporting business-critical operations within fast-paced corporate ecosystems, providing leadership to cross-functional teams split across geographies, empowering organisations to uplift revenues through operational excellence, streaming complex processes and procedures and exceeding expectations set by stakeholders. I am currently employed as a Service Supervisor by Jackson Lifts; a lift and escalator maintenance provider, where I manage a team of engineers, across a broad portfolio of customers in the East Midlands, to provide excellent service and engagement whilst ensuring operational metrics are exceeded.In the future, I intend to utilise my skill set and experiences to continue to add value to organsiations. To find out more about me, feel free to send me a message.Specialties: General Management, Complaint Handling, Operational Excellence, Coaching & Mentoring, Strategic Planning, Stakeholder Engagement, Budget & Risk Control and Commercial Awareness.

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Sharon Malin — Service Supervisor at Jackson Lift Group in Stoke-On-Trent, GB | Unifers