Sharon L.
System Administrator @Sysgen Solutions Group
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WORK HISTORY
System Administrator @Sysgen Solutions Group
Administer hybrid client environments across Windows Server (2016–2022), Windows 10/11, Linux, macOS, and Active Directory; deliver Level 1–3 desktop, server, and database support for multiple organizations of up to 300 users.• Provide networking support for Cisco, Meraki, SonicWALL, Fortinet, and HP devices, including DNS/MX records, TCP/IP, VLANs, VPNs, and firewall rule configurations.• Manage Microsoft 365 suite (Exchange, SharePoint, OneDrive, Teams) and EntraID, ensuring access control, secure collaboration, and user provisioning.• Monitor and troubleshoot backup and business continuity solutions (Datto, Veeam); conduct routine SLA tasks and log reviews to ensure uptime and compliance.• Document infrastructure changes, troubleshooting steps, and configuration standards to support knowledge transfer, root cause analysis, and consistent service delivery.
EDUCATION
NAIT (Northern Alberta Institute of Technology)
Civil Engineering Technology
BrainStation
Web Development
ABOUT SHARON L.
I\'m an IT professional with a strong foundation in systems administration, cloud…
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