Sharon Headrick
Extensive experience credited with combining sales, customer service, and business development expertise to drive significant revenue growth.
- Role
- Customer Service Manager at Visual Comfort & Co.
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Sharon Headrick
I am performance-driven professional and I am accustomed to the rigors of fast-paced…
Experience
Customer Service Manager
Aug 2010 — Present
During this tenure as Customer Service Manager/ Outside Sales Representative, I led a team of 50 direct reports and managed all day-to-day business operations to ensure delivery of superb customer service. I methodically designed and developed effective customer service procedures, policies, and standards; additionally, I set customer satisfaction goals and effectively coordinated with team to consistently meet all targets. I actively engaged with customers and ensured swift resolution of queries, concerns, and complaints, ensuring utmost client satisfaction.Some of my notable contributions are given below:• Achieved and maintained a customer satisfaction score of 4.5 in luxury wholesales business.• Planned and contributed towards sustaining 20% increase in sales throughout the course of employment.
Skills
- Outlook
- Trend
- Process Scheduler
- Sap Bw
- Inventory Management
- Inventory Control
- Coaching
- Driving Results
- Income Statement
- Operations Management
- Hiring
- Retail Sales
- P&L
- Employee Relations
- Trend Analysis
- Profit
- P&L Management
- Budgets
- Forecasting
- Logistics
- Training
- Customer Satisfaction
- Store Operations
- Customer Service
- Loss Prevention
- Retail
- Sales Management
- Merchandising
- Time Management
- Management
- Team Building
- Sourcing
- Microsoft Office
- Sales
- Planograms
- Microsoft Word
- Team Leadership
- Apparel
- Store Management
- Purchasing
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