Sharon Ersser

WORK HISTORY

ABOUT SHARON ERSSER

A Seasoned healthcare transformation leader, I have successfully driven elective care recovery, surgical pathway optimisation, and outpatient transformation across multiple NHS settings. My expertise includes theatre efficiency, RTT recovery, demand-capacity modelling, and digital innovations. I have led High-Performance Listing (HPL) programmes, achieving a 32% increase in surgical throughput, and implemented process mapping to streamline workflows, reduce bottlenecks, and improve patient flow. My leadership in outpatient transformation has resulted in significant waiting list reductions, AI-driven validation initiatives, and enhanced patient communication strategies. I have spearheaded service redesigns, insourcing strategies, and governance frameworks to improve operational performance, ensuring compliance with national healthcare targets. Skilled in project management, strategic planning, and performance optimisation, I have successfully delivered cost-saving initiatives, maximised resource utilisation, and embedded sustainable improvements across elective and outpatient care pathways. My ability to drive efficiency while maintaining high-quality patient care has led to measurable improvements in clinical and operational outcomes.IMPROVEMENT INITIATIVESReduction in Waiting Lists• Action: 15% reduction in waiting list.• Impact: Released capacity to see and treat 5,800 patients.• Cost Saving: £1.1 million.Insourcing Triage for Follow-Ups• Action: Insourcing triage for follow-ups.• Impact: 30% reduction in unnecessary face-to-face attendances.• Cost Saving: Mobilisation of Glaucoma Insourcing• Action: Mobilised glaucoma insourcing.• Impact: Reduced follow-up backlog of 1,600 patients, decreased clinical risk.• Cost Saving: Activity Uplift to 7-Day Working• Action: Provided resources to uplift theatre activity to 7-day working.• Impact: Supported timely treatment and reduced clinical risk for 400 clinically urgent patients.High-Performance Listing (HPL) Test of Change• Action: Piloted HPL across multiple specialties and sites.• Impact: Achieved a 32% improvement in Average Cases Per Session (ACPS), increasing surgical throughput and reducing waiting times.• Cost Benefit: over five HPL lists, with potential for further financial and efficiency gains through wider adoption.