Sharon Epling

About Sharon Epling

An Insurance Professional with over 29 years experience providing a strong background in Sales and Business Operations. Strong ability to translate business strategies into maximum profits commensurate with the best interest of the organization, customers, and employees. An expert in delivering top notch customer service to enhance profit & growth through client satisfaction. Proven ability to develop & lead teams to achieve key business strategies, while implementing necessary controls to ensure quality & compliance. Proud to possess a reputation built on uncompromising ethics.

Experience

1. Assistant Vice President

   American Modern Insurance Group

   Jan 1984 — Present · Amelia, OH, US

   Responsible for oversight and development of large account on-boarding. Activation development of processes, procedures and best practices. Resource allocation responsibilities. Staffing models developed. Strategy development for commissioning and product distribution. Consultant role for new policy and billing administration system. Develop compliant conversion alternatives. ASSISTANT VICE PRESIDENT – LICENSING & CONTRACTS (20••••13) Oversight and direct management responsibility for the team that creates and executes all agent/company contractual documents, and manages licensing and appointment processes. Accountable for achieving corporate profit and growth objectives while maintaining compliance. ACHIEVEMENTS: Developed comprehensive compliance plan used by General Counsel. Developed plan and resource allocation to perform account reviews and correct necessary items. Staffing re-structure to align with corporate objectives. Effectively managed simultaneous projects.ASSISTANT VICE PRESIDENT – SALES OPERATIONS CONVERSION & TRAINING MANAGER (2010 – 2012) Oversight and direct management of the team responsible for selling, closing and processing conversion business. Direct responsibility for conversion premium goals and conversion rate. Worked closely with internal departments to thoroughly vet opportunities to maximize conversion results. Management of the team responsible for developing and delivering training to our agents.ACHIEVEMENTS: Implemented automated conversion processing that achieved a 25% reduction in staff. Created standardized forms for conversion data collection. Achieved 75% conversion rate; 5 points over goal. Converted over in written premium. Implemented learner assessments for all training programs. Consistently achieved above satisfactory results from customer satisfaction surveys.