Sharon Baldwin

About Sharon Baldwin

Hi, I\'m Sharon! I’m a detail-oriented Salesforce Administrator and IT professional with a passion for optimizing business processes and securing digital environments. With hands-on experience in Salesforce administration, data security, and process automation, I thrive at the intersection of technology and problem-solving. Currently serving as a Salesforce Administrator, I manage data access, implement security controls, and streamline workflows to improve efficiency and compliance. My background also includes manual quality assurance testing and ensuring software integrity through test case development, test plans, and execution. In addition to my Salesforce expertise (2X Certified: Administrator & Associate), I’m actively pursuing my B.S. in Cybersecurity & Information Assurance and earning industry-recognized certifications (CompTIA Security+, Network+, A+). Through my studies and projects, I’ve developed skills in network security, vulnerability assessments (Wireshark, Nmap), ITIL frameworks, and risk mitigation strategies—building a strong foundation for a transition into cybersecurity. My diverse background, including roles in education and government administration, has strengthened my ability to communicate complex ideas, provide top-tier customer service, and maintain meticulous attention to detail—essential qualities in both CRM management and cybersecurity. Core Skills: Salesforce Administration | Security & Compliance | Data Management | Cybersecurity Principles | Vulnerability Assessment | ITIL | Agile & Scrum | Quality Assurance | Network Security I\'m excited to continue leveraging my Salesforce expertise while expanding into the world of cybersecurity to contribute to a safer, more efficient digital landscape. Let\'s connect!

Experience

1. Junior Salesforce Administrator

   Air & Space Forces Association

   Feb 2023 — Present

   Served as lead for all Salesforce/Fonteva operations and troubleshooting in the Member & Field Relations Department.Managed data access, security configurations, and user permissions in a cloud-based CRM environment of over records.Analyzed and compiled membership data to generate requested membership and financial reports.Automated information assurance processes using Flow Builder, reducing manual errors in data management and enhancing business processes.Actively participated in all phases of the testing life cycle, including creating user stories, writing test plans and test cases, conducting manual quality assurance testing, and documentation. Provided technical guidance and user support to resolve data, security, and compliance-related issues.

Education

• Valdosta State University

  Bachelor's of Science, Exercise Physiology

• Western Governors University

  Bachelor of Science - BS, Cyber Security and Information Assurance