Sharon Alwyn Sequeira
Senior Director of Client Operations at Teleperformance | Travel and Hospitality
- Role
- Senior Director - Client Operations at TP
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sharon Alwyn Sequeira
Dynamic and results-oriented BPO leader with over 23 years of industry experience. Renowned for expertise in operations, client servicing, quality assurance, training, and customer insights. Currently excelling as Senior Director of Client Operations at Teleperformance, overseeing a dynamic team of 700+ FTEs for one of their Top 100 clients - Global Hospitality Client for Reservation & Customer Experience and Global Airline Client for Baggage Resolution Office. Formerly spearheaded Retail Banking operations for a leading UK Bank, focusing on Operations, Communication, and Sales of banking products. Recently completed a prestigious Executive MBA in August 2024 from NMIMS, equipping me with cutting-edge business acumen. Proven track record in resolving issues and elevating customer experience. Led successful operations in both the Philippines and India
Experience
Senior Director - Client Operations
Mar 2024 — Present · Mumbai, IN
CX and Ops Delivery Role for Hospitality and Airline Clients managing multiple sites in India
Education
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration - MBA (WX), Applied Finance & Operations and Supply Chain
Vinayaka Missions University
Bachelor of Commerce - BCom, Commerce, Directorate of Distance Education
2011 — 2013
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