Sharná L. Lee

About Sharná L. Lee

I am a strategic IT Transformation leader with 15+ years of experience developing…

Experience

1. Director Service Management

   Worley

   Sep 2022 — Present · Houston, TX, US

   Oversee all operations’ decisions for Service Delivery, including strategic governance, forecast modeling, outsourced and near-sourced applications and tools: Accountable for prudent fiscal stewardship of budget.• Transformed incident management processes, saving in operational expenditures: Outsourced responsibilities to India and Colombia, increasing efficiencies and cost-savings opportunities• Reduced incidents 31% by advancing the CMDB from COBIT maturity level 1 to level 2: Resulted in substantial efficiency and productivity gains within incident management. • Established comprehensive data, process, and procedural governance for the People, Digital, and Finance groups: Maintain 100% audit compliance, including ensuring accuracy and completeness of governance documentation. • Collaborate with CIO, VP, and other Executives to assess Digital, People, and Finance operations, identify cost efficiencies, and create comprehensive strategic plans and design architecture.Global Teams Leadership• Lead fully remote global team of 15 across three continents: Deliver leadership knowledge, professional development coaching, and execute performance management systems, ensuring Worley’s ROI on $1.6mm in personnel costs.• Achieved 90% success rate in change management for all pipeline changes, representing 20% improvement since coming on board and leading the team: Encouraged team to invest in rigorous process improvement and effective change execution.• Directed completion of 90% of projects within deadlines and lowered turnover by 83%: Created a highly engaged, productive team by prioritizing competitive compensation packages, sharing continuous employee development opportunities, consistent feedback support, and fostering a thriving work-life culture.

Education

• University of the Incarnate Word

  Doctor's Degree, Business Administration

• Texas Southern University

  Bachelor of Business Administration (B.B.A.), Management Information Systems, General

• University of Houston-Victoria

  Master of Business Administration (MBA), International/Global Studies

Skills

• Brds
• Sap HR
• Offshoring
• Management
• Sap Products
• Business Analytics
• Sap
• Change Management
• Technical Documentation
• Organizational Development
• Project Management
• Business Process Improvement
• Human Resources Information Systems (Hris)
• Process Improvement
• Taleo
• Leadership
• Peoplesoft
• Personnel Management
• Employee Relations
• Microsoft Sql Server
• Payroll
• Powerpoint
• Microsoft Excel
• Ceridian
• Ess/Mss
• Software Documentation
• Training
• Sharepoint
• Human Resources
• Business Writing
• Hris
• Performance Management